Spotify Download Quality Not Showing In Settings

Nobody hates black despite being the darkest. It goes with everything. The only time one dreads of black when it comes to displaying something on a screen. That’s because it always means trouble. If you are getting a black screen on Spotify Web Player, this is the correct place to know how to fix it.

Web apps are great. They are independent of browsers and platforms for they work everywhere without the need to install anything extra. Spotify, besides having a desktop app, also has an amazing web player. But it doesn’t work sometimes.

For many users, the Spotify Web Player either stops working or shows a black screen as soon as they open it. In case you are also going through the same issue, use the following tips to fix it.

Let’s start the troubleshooting process.

1. Restart Browser

  1. Spotify is a digital music service that gives you access to millions of songs. Spotify is all the music you’ll ever need. If your download didn't start, try again.
  2. TuneFab Spotify Music Converter enables users to remove DRM from Spotify songs and download Spotify in MP3, M4A, WAV, FLAC for free with 100% lossless quality at the same time. Besides, TuneFab Spotify Music Converter can preserve the music information of the song such as the ID3 tags and metadata.
  3. Right-click on speaker icon on Taskbar's notification area, select 'Open Sound Settings' 2. In Sound Settings scroll down to 'Other sound options' and click on 'App Volume And Device Preferences' 3. At the top you'll find general system-wide settings, below you find dedicated settings for each open app. You'll need to have Spotify open to see.

From the Home screen, open Spotify. In Spotify, tap on the Settings icon on the lower part of the screen. From Settings, open the Streaming Quality option. From the Streaming Quality page, scroll down to the lowest part of the screen. Located on the lowest part of the page is the option to Download Using Cellular. Tap on the switch. Note: It’s not possible to download albums or podcasts in the desktop app. Go to the playlist you want to download. Switch Download on. A green arrow indicates the download was successful. Set the app to Offline Mode. Note: In Offline Mode, you can only play music you’ve downloaded.

Since the issue is in the browser, you should start by closing it. Sometimes, a simple restart will fix the issue. In case restarting the browser fails to help you, restart your device too.

2. Sign In

If the black screen appears when you try playing a song or while adding a song to a playlist, you should verify whether you are signed into Spotify or not. In case you aren’t, login instantly.

3. Play Next Song

The solution may seem random but it has fixed the black screen issue for many Spotify users. What you need to do is play a song on Spotify mobile apps and then cast it to a web player. Here are the steps in detail:

Step 1: Open the Spotify Web Player in your browser. Then open the Spotify app on your mobile or PC.

Note: Make sure you are logged in with the same accounts.

Step 2: Play any song on the Spotify app. Once the song starts playing, you will see the 'Devices Available' text below the song title. Tap on it.

Step 3: On the next screen, tap on the devices icon and select Web Player from the available options.

Step 4: The song will start playing on your PC. Refresh the Spotify page on your PC and that’s it. The black screen will disappear.

The issue happens because Spotify fails to load the last played song. By playing a song on other platforms, things get fixed.

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4. Clear Browser Cache and Cookie

Clearing browser cache and cookies is also a helpful way to fix the black screen issue on Spotify. We will tell you the steps for the Chrome browser here.

Step 1: Launch Chrome browser and click on the three-dot icon at the top. Go to Settings. Alternatively, you can type chrome://settings in the address bar to load the settings quickly.

Step 2: Scroll down in the settings and click on Advanced.

Step 3: Under Privacy and security, click on Clear browsing data.

Step 4: Check the boxes next to ‘Cached images and files’ and ‘Cookies and other site data’ options. Then click on the Clear data button at the bottom.

Step 5: Restart your PC.

If you use Spotify through a browser on your mobile too, we would suggest clearing cache and cookies on the mobile browser as well.

5. Disable Extensions

Sometimes, an extension could also be responsible for Spotify not working issue on the web player. To find that, you will have to disable the extensions on your browser one by one. Once disabled, restart your browser and play a song on Spotify's Web Player. Repeat it for every extension to find the culprit.

6. Check Ad Blockers

If you use an ad blocker, try disabling it for a while. Relaunch the browser and try playing a song. If the issue is fixed, your ad blocker is hampering with Spotify. That doesn’t mean you will have to keep it disabled. What you can do is add the Spotify website in the ad blocker whitelist. Open the ad blocker settings, and you will find the whitelist option.

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7. Disable Hardware Acceleration

Follow these steps to disable hardware acceleration in Chrome:

Step 1: Open Chrome settings from the three-dot icon. Alternatively, you can type chrome://settings in the address bar.

Step 2: Click on Advanced to reveal more settings.

Step 3: Scroll down and turn off the toggle present next to Use hardware acceleration when available. It’s present under System.

Step 4: You will be asked to relaunch the browser. Click on relaunch. Hopefully, the issue should be fixed after that.

8. Enable Flash

Spotify Download Quality Not Showing In Settings

Some users have reported that enabling Flash for Spotify fixes the black screen issue for them. Browsers provide different content settings where you can enable and disable things like Flash for individual sites.

To whitelist Flash for Spotify, open the website and click on the icon before the website URL. On some browsers, you will find it on the right side of the URL. Then, under Flash, either select Allow or Ask first.

9. Fix Spotify Web Player Not Working on Mobile

Is Spotify not working on your mobile browser too? To fix it, start by clearing browser cache and cookies.

Then, you should change it to the desktop view. Many browsers let you do that. The option is usually available under settings. On Chrome, tap on the three-dot icon and check the Desktop site. Reload the Spotify page to fix the issue.

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Browser Throws Music Woes

At times, the issue is in the network. So try connecting the Spotify Web Player through a different network than the current one. In case everything fails to fix the issue, you should download the Spotify apps. They are available for both mobile and desktop.

Next up: After Spotify is up and running, check out these tips and tricks to use Spotify to the fullest.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Read Next21 Spotify Music Tips and Tricks You Must Check OutAlso See#spotify #troubleshooting

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Every journey needs an epic soundtrack. When you’re on the road, it’s easy to bring Spotify along for the ride.

Here are some ways to play Spotify in the car:

Note: Some cars require Spotify Premium.

Many car media systems offer a Spotify app built into the stereo. Check out Spotify Everywhere to see which ones.

Don’t worry if your car’s not listed, you can check with the manufacturer, and there are plenty of other ways to play in the car listed below.

Go wireless and play Spotify on Bluetooth supported car stereos.

Find out more about setting up Bluetooth.

Car view

When you connect your phone to your car’s Bluetooth, car view automatically turns on.

You see larger, driver-friendly icons in the Now Playing view, and you can quickly change what plays with Choose Music at the bottom of the screen.

To disable Car view:

  1. Tap Home .
  2. Tap Settings .
  3. Under Car, switch Carview off.

You may be able to use an AUX or USB cable to directly connect your mobile or tablet to your car.

Note: Check with your car’s manufacturer to make sure you have the correct cable.

Connect your Android mobile to Android Auto compatible cars.

For help setting up, visit the Android Auto Help Center.

Connect your iPhone to Apple CarPlay compatible cars.

For help setting up, visit the Apple CarPlay support site.

Spotify Settings On Pc

For your safety

Only use your mobile device when allowed by law and when conditions permit safe use. Set up Spotify before you drive and avoid interacting with your device while the car is in motion.

Need help?

What Quality Is Spotify

Check out I can't play Spotify in my car for troubleshooting help depending on your issue and connection type.